HMIS Newsletter: May 2026

Announcements

New Multi-Factor Authentication (MFA) Platform coming July 21st

We are excited to announce a major upgrade to the Clarity Human Services authentication foundation. On July 21st, 2026, we are migrating our multi-factor authentication platform to Auth0. From this date forward, the multi-factor authentication process to login to your HMIS account will look slightly different. While changing how you log in will require a brief adjustment, this upgrade is a critical step in providing a more unified, seamless, and highly secure foundation for protecting client data.
 
 
Your Rollout Timeline
 
To ensure your team is prepared, this transition will happen in two phases for your community:

  • Training Site Rollout: July 7th, 2026
  • Live Site Rollout: July 21st, 2026

 

Why We Are Making This Change
Authentication is one of the most critical parts of any software platform. Moving to Auth0 allows us to deliver better support for modern security standards to protect Clarity data. For more details check out this Help Desk article: Auth0 for Clarity Human Services: Toolkit 

 

What to Expect on Day One

When your live site transitions on July 9th, Clarity users will notice a few immediate changes to their sign-in experience:
  • You will now use your unique email address to sign in rather than a separate username.
  • Every staff user will be required to enroll in MFA on their first sign-in. Supported methods include:
    • One-time password via authenticator app (Bitfocus recommends Google Authenticator or Microsoft Authenticator for iOS and Android devices)
      • Note: If users cannot use their phones to authenticate, they can use a desktop-based authenticator like Proton.
    • Push notification via the Auth0 Guardian app
    • Phone (SMS or voice)
Email will be available as a supported authentication method after the initial enrollment in the new multi-factor authentication platform. More details coming soon! Keep an eye out for more information on this.

Feature Focus and a New Clarity Experience

We have been working steadily on the transition to the new Clarity User Interface. This transition has been a commitment to evolving your user experience and improving what you can do in Clarity HMIS. We are now entering the final stretch!

This Fall, all our features will be available for end-users to make a full switch-over. In order to prepare, starting this month, we will begin to release weekly feature updates, rather than monthly, for the new Clarity interface and system improvements. Each Monday, you can review and test the updates in your Training site. Each Wednesday you’ll find the same features replicated in your Live site.


We’ll be working hard internally to update your resources and training for a smooth transition! If you have any questions, though, please reach out to your admin team: solano-admin@bitfocus.com. If you don't already have access to the new Clarity User interface and would like access, please request it by emailing the Help Desk at support@bitfocus.com.

Reminders from Our Help Desk Team

Clarity Human Services logo small

Help Us Keep Your Data Accurate! Merging client profiles is a great way to stay organized and deduplicate your system, but since it's a permanent change that can't be undone, we need to be extra careful when end users request a client merge! To ensure a smooth merge process, please keep the following in mind:

  • Authorization: Before sending a request, please verify that you’re approved to make a client merge request.
  • The "Triple Check": Please confirm that the Full Name, DOB, and SSN match up perfectly. When in doubt, it’s always best to consult your agency lead and program staff.
  • Protecting Client Records: If our team spots a significant difference that suggests the records might belong to two different people, we will decline the merge to keep the data safe.

We appreciate your diligence in helping us maintain a high standard of data integrity!

For more details on how we use the Client Merge Tool in Clarity, please check out our online Help Desk article.

In Our Community

Update: New "Reason for Leaving" Field Now Live

We have introduced a new data point to our exit process to help improve services. When exiting a client, you will now see a field labeled "Reason for Leaving" located immediately after the "Exit Destination" section.

Why this matters:

While this field may be new, it is highly recommended that you complete it for every client. Capturing this information allows us to:

  • Refine Programs: Identify trends in why clients transition out of care.
  • Support Agencies: Provide better feedback and resources to individual teams.
  • System-Wide Analysis: Improve our data accuracy to advocate for broader system improvements.

Quick Tip: Your input directly impacts how we evaluate program success and identify gaps in service. Thank you for your diligence in keeping our records complete!

 

Upcoming Events

Solano HMIS Clarity Office Hours

When: Third Tuesday of Each Month

Time: 1:00pm - 2:00pm

What are "Office Hours?"

We know that lots of issues and questions can arise when using Clarity (HMIS). Office Hours are a great opportunity to get your questions answered, see demos of anything you can't figure out or can't remember how to do, find out how to fix things that might have gotten messed up, and participate in discussions with other users around solutions to common challenges.

Please note this is not an actual training that is taking place, but a space for you to drop in, ask a question and then drop off if you choose to. But as stated above, we can definitely do demos if needed.

Clarity HMIS Office Hours Include the Following Topics:

  • Reports & Report Library
  • Data Entry
  • ROI
  • General Questions
  • Demos

Not Sure About Something...Come Join Us!

Register Here!

 

Bitfocus is Hiring

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Join our Team!

  • Work with us at Bitfocus! Join a team committed to innovation, collaboration, and real-world impact in human services. 

Need Help?

Your HMIS Administrators are happy to help.

Microsite Signature_Bryanna

Bryanna Corsbie

Phone: 888-866-1533 x 809

Email: solano-admin@bitfocus.com

Contact Support