HMIS Newsletter: April 2026
Announcements
Need a hand with Solano workflows? We’ve just released a fresh set of one-pagers and reference sheets specifically designed to tackle Solano-specific FAQs. See the webpages for Resources & Manuals for the full list!
- Download PDF: How to Add an HMIS Profile
- Download PDF: How to Create an Anonymous Client Profile
- Download PDF: HMIS Policies and Procedures
- Download PDF; Creating & Managing an HMIS Household
- Download PDF: Assigning Staff to a Client
Federal Reporting Updates
Point-in-Time Count & Housing Inventory Count
We’re thrilled to share that the Point-in-Time Counts (PIT) and Housing Inventory Count (HIC) has been finalized and submitted to HUD! A huge thank you to everyone in the CoC for helping us ensure that our HUD reporting accurately reflects the scale and impact of our collective work to end homelessness.
2026 HIC/PIT Recap
On 1/29/26, our community conducted the 2026 Point-in-Time (PIT) Count, providing a vital snapshot of both sheltered and unsheltered individuals. A big thank you to everyone who participated in the unsheltered PIT count and responded to HIC questions via email.
The Inventory: Alongside the PIT, we completed the Housing Inventory Count (HIC) for HMIS participating and non-participating programs. The HIC is a snapshot of our housing programs; available beds in your housing program, utilization of those beds, and client demographics for those served on the night of the HIC/PIT.
Whether you submitted a Non-Participating Program form or prioritized HMIS data cleanup, your help in this process ensures our community’s data is accurate and complete. Thank you for your commitment to making every person count!
Interested in more detailed information about HUD’s requirements for HIC and PIT? Learn more on the HUD Exchange website here.
Reminders from Our Help Desk Team

Pro-Tip: Want a speedier resolution when you email Help Desk? Including all the details in the first email help us move faster! By knowing the "what, where, and when" from the start, we can route your request to the perfect team member and jump into troubleshooting immediately!
Please include, as applicable:
- Steps to replicate the issue (Step 1, Step 2, Step 3, etc.)
- Impacted client records or reports (for example, specific client record Unique IDs or the Report Name)
- Screenshots and/or screen recordings of the issue (avoiding any client Personally Identifiable Information)
- What happened Vs. What you expected to happen
- How this prevents you from getting your work done
Need Help with a Client Records?
When you need assistance with client records, please include:
- Details for the issue/request
- Client Unique IDs and/or Record URLs
- Do not include Client PII in the email body or in attachments
User Accounts (Clarity or Looker)
When you need assistance with a user account, please include:
- User’s full name
- User’s email address
- Access role (if known)
- Agency name
- Link/URL to the Clarity instance the user needs access to (for example: https://solano.clarityhs.com/)
- Any other details that may help us process your request
Reporting / Federal Reporting / Looks / Dashboards
When you need help with reports or dashboards, please include:
- Name and/or number of the canned report, link to the Look, or Dashboard
- Reporting parameters (date ranges, filters, etc.)
- Agency/Program name
- Details of the issue (what is wrong or not working as expected)
- Client Unique IDs involved (if applicable)
- User(s) experiencing the issue
Streamlining Success: The Power of Service Tracking
As part of our commitment to continuous improvement, many programs are currently redesigning their workflows to include enhanced service tracking.
Why Service Tracking Matters
Services allow us to capture the full story of the support we provide. Whether it’s a one-time intervention or ongoing daily care, tracking helps us stay organized and impactful.
- Versatility: Record everything from one-time utility assistance to recurring services like meals and shelter.
- Flexibility: Services can be logged for individuals, entire households, or even large groups.
- Data-Driven Results: This data flows directly into reports, making it easy to monitor contract deliverables and meet essential reporting requirements.
Next Steps for Your Team
If you notice new service options appearing in your program setup but haven’t received specific instructions on how to use them, please check in with your Manager or Partner Agency Lead for guidance.
By accurately capturing every service, we ensure our impact is visible, measurable, and sustained.
Bitfocus is Hiring
Join our Team!
- Visit bitfocus.com | Jobs | About Bitfocus
- Work with us at Bitfocus! Join a team committed to innovation, collaboration, and real-world impact in human services.
Need Help?
Your HMIS Administrators are happy to help.

Bryanna Corsbie
Phone: 888-866-1533 x 809
Email: solano-admin@bitfocus.com
